Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund]. Please see below for more information on our return policy.​

RETURNS All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.​

RETURN PROCESS To return an item,  please email soukalabra@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Souk Al Abra
Attn: Returns
RMA #
Your Address

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. If you use the prepaid shipping label, $2 will be deducted from your return to cover shipping charges.​

REFUNDS After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 days from the receipt of your item to process your return. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] We will notify you by email when your return has been processed.​

Please Note A 10% restocking fee will be charged for all returns in excess of $100. Sale items are FINAL SALE and cannot be returned.​

QUESTIONS If you have any questions concerning our return policy, please contact us at:soukalabra@gmail.com

Exceptions / non-returnable item
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at soukalabra@gmail.com.