Shipping policy
Souk Al Abra ships a range of physical products from different fulfilment locations. The shipping method, cost and estimated delivery time may vary depending on the product and delivery destination.
SHIPPING COSTS
Applicable shipping charges will be shown at checkout unless a product is specifically advertised as including free shipping.
Some products or destinations may qualify for free shipping. Where free shipping applies, this will be stated on the relevant product page or during checkout.
DELIVERY ESTIMATES
Estimated delivery times vary depending on the product, fulfilment location and destination.
Where relevant, estimated delivery information will be provided on the individual product page or during checkout.
Delivery estimates are provided as a guide and are not guaranteed. Delays may occasionally occur due to postal or courier services, customs processing, public holidays, weather events or other circumstances outside our reasonable control.
FULFILMENT LOCATIONS
Some Souk Al Abra products are dispatched from Australia, while others may be fulfilled from an international location.
If an order contains products fulfilled from different locations, the items may arrive in separate shipments.
INTERNATIONAL ORDERS
International shipping availability varies by product and destination.
Customers are responsible for providing a complete and accurate delivery address.
Depending on the destination, international orders may be subject to customs duties, import taxes or other charges imposed by local authorities. Where these charges are not collected at checkout, they are the responsibility of the recipient.
ORDER PROCESSING AND TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Processing and dispatch times may vary by product. Please refer to the relevant product information for any specific fulfilment details.
INCORRECT OR INCOMPLETE ADDRESSES
Please check your shipping address carefully before completing your order.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be resent.
DAMAGED, LOST OR INCORRECT ORDERS
If your physical order arrives damaged, you receive an incorrect item, or you believe your parcel has been lost in transit, please contact us at soukalabra@gmail.com with your order number and details of the issue.
We will investigate the matter and provide an appropriate resolution in accordance with applicable consumer law.
DIGITAL PRODUCTS
Digital products are delivered electronically and do not require shipping.
If your order contains only digital products, no physical item will be sent to you.
CONTACT
For questions about shipping or an existing order, please contact:
Souk Al Abra
Email: soukalabra@gmail.com
Brisbane, Queensland, Australia